How do I install the shade ring?
The Shade ring goes between your font (the bowl that holds the oil) and the burner. Be very careful and remove the gallery, (holding the Chimney & mantle) from the burner, lay it down where it will not fall and break. Next unscrew the burner from the font. Set the small ring of the shade ring against the burner (with the large ring above that to hold the shade) and feed the wick through the small ring back into the font. Screw the burner back into place and return the gallery, mantle, chimney assembly onto the burner. Please give us a call if you have any questions. We are here to help.
What are our hours?
We are an online store so our hours are 24/7. The web site is always open for business.
Now as for personal attention, we do keep unusual hours.. you will find us answering the phone normally from 10am-7pm Eastern time Monday - Saturday. During our high call volume you may get our answering service. Feel free to leave a message, send an e-mail or give us a call back. A couple days a week we keep later hours to help serve our West coast, Alaska, and Hawaii customers so you may find us answering the phone at 9 or 10 pm (EST).
We are not in the office for calls on Sunday (as it is our family time) but the WEB store is ALWAYS OPEN. (please note that we are web sales only and NOT a store front.) Our parent company is SONSET, Inc and you MAY see that name on your credit card bill for your Aladdin-US transactions, if you have ANY questions please contact us 989-635-2696
Why did the charge show SONSET MARINE or SONSET, INC
Our parent company is SONSET MARINE, SONSET, INC. and you MAY see that name on your credit card bill for your Aladdin-US transactions, if you have ANY questions please contact us 989-635-2696
What are the NEWest Aladdin Oil Lamp Products?
We are please to anounced a NEW color "Cranberry" Genie III glass shelf lamp (see item C6110) and also the NEW Alexandria Glass Table Lamp. The Alexandria Lamp comes in Cobalt Blue or Clear Crystal and is a re-creation of the beautiful Model #7 from 1917. (see item VB2312 and VC2312)
SHIPPING COST? The base shipping rate for an order is about $21.00 adding additional products to the order does not increase the cost very much. If the shipping seems to high for the items you are ordering please contact us 989-635-2696, at times the site has trouble cacluating the cost of small items or perhaps the web site does not recognize your area.
WHY DO YOU NEED MY E-MAIL ADDRESS?
We will use your e-mail address to contact you about your order and also send your receipt and tracking information to you when your order ships. Once in awhile we may send you a special "returning customer exclusive offer" via an e-mail.
BUT BE ASSURED --- WE DO NOT SELL E-MAIL ADDRESS ---- We keep ALL your information private and ONLY for our use in communication with our valued customers. If at ANY time you would like to be removed from our mailing list just give us a call or email and let us know you would not like to receive any offers.
What Model lamp do you have?
HOW DO YOU KNOW WHAT MODEL YOUR LAMP IS? You can find the model number of your Aladdin Oil Lamp on the Wick turn knob. You will need that information to order the correct replacment parts.
WHAT MODEL LAMP IS CURRENTLY BEING SOLD?
Currently selling MAXbrite500 lamps. The Lamps currently being sold have the MaxBrite500 on the turn knob and use a Replacement Chimney # R910-500, the wick is N230 and the mantle is R150.
Do I need a High OUTPUT Chimney?
WHEN DO I NEED TO USE THE HIGH OUTPUT CHIMNEY? We recommend over 4000 feet you should use the High OUTPUT (High Altitude) Chimney # R905-500 for better performance, Or choose the Light booster to add to your standard chimney, which will also increase the height of the chimney and do the same thing as the high output chimney with a different look. NOTE: The High Output chimney will NOT fit in the hanging tilt frame used for the hanging lamps.
Where do I send my Payment if paying by Check or money order?
We are internet sales ONLY and do not have a physical store (see below for a place to see some lamps). Our mailing address for Checks and Money Orders is: 3732 Bailey Road Marlette, Mi 48453 (Please do not come to this location for your order as the inventory is not available here). Please make checks payable to SONSET which is our parent company.
Why is there NO SPOT to purchase a product?
At times we sell out of an item that is still able to be viewed on the site. There will not be a spot to buy that item at that time. Just check back soon or give us an e-mail (firstname.lastname@example.org) or call (989-635-2696) to find out when that item will be back in stock.
Where do I get water-clear K-1 Kerosene?
Due to a recent government law on motor fuel tax, clear K-1 Kerosene has become harder to find. Most often you will run across red-dyed Kerosene. It is not recommended that you use this kind. The dye will clog the wick and may cause your mantle not to burn as bright. (also DO NOT use liquid paraffin as this will damage your mantle and wick) But, you can still get water-clear K-1 Kerosene. Look in the paint department of your local hardware stores. For larger quantities, check your local gas stations (especially in rural areas). Some may have K-1 pumps with the clear, taxed Kerosene. While you'll have to pay a tax on this, it still may be cheaper in larger quantities than buying it in the store. Check with the attendant.
How often does the wick need to be cleaned (trimmed)?
How often does the wick need to be cleaned (trimmed)? When using ordinary 1-K kerosene, we suggest cleaning the wick every 3rd night after approximately 12 to 15 hours of burning. Clues are the wick is difficult to light and the wick tip feels rough and gritty. Sometimes the flame will be uneven and higher on one side, that is also a good time to trim it.
We are going GREEN.
We are pleased to report that our office location is now able to produce about 25% of our needed power using Wind and Solar energy. Please contact us (989-635-2696) if you are interested in wind and solar power for your home or office.
WHAT ELSE DO YOU SELL?
We also sell Marine products on our marine site WWW.sonsetMarine.com and are pleased to announce we are also refurbushing Marine or RV hatches some name brands like LEWMAR, BOMAR and other marine Hatches with NEW lenses. Contact us for more information.
We handle Weems and Plath marine lamps, clocks, barmeters, Ship bell, Den Haan Lamps, E.S Sorensen Lamps, and Foresti & Suardi Lamps just to name a few.. Rope for your boat or your landscaping. and even Binoculars to watch the ships pass by or see your favorite sporting event close up. And if that was not enough we even handle Amish made products like hand woven rugs and hand made Jelly and Jam. Keep watching our site for more items being added all the time.Thank you for looking.
How can I transport my lamp with out damaging the already used Mantle?
How can I transport my lamp with out damaging the already used Mantle? Here is a good tip! If you need to take your lamp somewhere and want to minimize the risk of breaking the mantle in the process, just coat it with hair spray before you go. When you relight it, the spray will easily burn off with no harm done to the mantle.
We Are Wondering How you found us?
WE ARE WONDERING HOW YOU FOUND US?
We try to keep our prices reasonable and will try to match or beat our competition but advertising costs are VERY HIGH.
HELP us fine turn the advertising costs by letting us know how you found us?
SonSet - Keeping our Course SET on JESUS the Son of God. Sonset Marine (Parent company for Aladdin-US.com)